Emergency Assist
Immediate assitance when emergencies arise
Simply press the emergency call button on your mobile phone when you need assistance.
A member of our Guardian Response® team will be immediately alerted and will speak to you via the voice channel on the phone. The phone will automatically switch to loudspeaker mode. The responder will know your location, however if they cannot reach you they will summon help.
Help will be summoned by contacting the nominated contact (relative, friend or carer), or the appropriate support and emergency service.
" Fast, reliable emergency response solutions—ensuring help is always just a call away."
24/7 Protection for Total Peace of Mind
Why Choose Guardian Response?
When it comes to safety, every second counts. Guardian Response provides instant, round-the-clock emergency support at the touch of a button. Whether you’re at home, on the move, or caring for a loved one, our 24/7 assistance service ensures help is always available when you need it most.
UK Based 24/7 Live Support
Our trained professionals are always on hand to provide immediate assistance, reassurance, and emergency coordination, no matter the time of day.
Emergency Call Handling
Press your device’s SOS button, and our team will assess the situation and take action – whether that’s contacting emergency services, notifying a family member, or providing guidance.
GPS Location Tracking
If an emergency occurs outside the home, our system can pinpoint your exact location, ensuring responders arrive as quickly as possible.
Seamless Integration with Guardian Devices
Whether you're using a Guardian fall alarm, smartwatch, or phone, the Guardian Response service works effortlessly with all our products, offering a complete safety solution.
How Does Guardian Response Work?
Using Guardian Response is simple, seamless, and designed for instant support when you need it most. Whether you’re using a fall detection watch, personal alarm phone, GPS tracker, or home safety alarm, every device connects directly to our 24/7 response team at the press of a button. With real-time monitoring and immediate action, help is always just a moment away.
Press the button
The user presses a button on the personal alarm pendant or base unit if they are in distress, have a fall, feel unwell or need assistance. If the device has fall detection, Guardian Response will be dialled automatically.
Speak to our staff
Our UK-Based fully trained staff will speak to the user via the two way speaker on the base unit, pendant or watch depending on the device. If our team cannot get in touch or receive no response, then they will locate you via GPS and summon help.
Help is on the way
Family members, caregivers, or trusted contacts can be notified right away, ensuring the right support reaches you quickly. If urgent medical or safety assistance is required, we’ll coordinate with ambulances, police, or relevant responders to get help to you fast.
How It Works Across Our Product Range
Seamless Integration with All Guardian Products
Every Guardian Mobile device is designed to work hand-in-hand with Guardian Response, creating a complete safety ecosystem that provides real-time protection, whether at home or on the go.
Fall Detection Wearables
Our smartwatches and wrist alarms automatically detect falls and trigger an alert to the Guardian Response team. If a fall is detected, an operator will immediately assess the situation and arrange help if needed
Personal Alarm Phones
Guardian phones come with a dedicated SOS button, instantly connecting users to our 24/7 response team for emergency support, location tracking, and direct communication with caregivers.
GPS Trackers for Vulnerable Users
Ideal for those living with dementia or other conditions, our GPS trackers ensure that if a loved one wanders or gets lost, their location can be pinpointed and help can be dispatched swiftly.
Home Safety Alarms
Whether you’re using a Guardian smart alarm system or a panic button, our response service links directly to your chosen device, ensuring immediate action when needed.
With Guardian Response, every product in our range becomes more than just a device – it becomes a lifeline. Whether you need fall detection, emergency assistance, or location tracking, our always-on protection means help is just a button press away.
