FAQ’s

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Frequently Asked Questions

Got questions? We’ve got you covered! Whether you’re curious about our services, devices, or need help with something specific, our Frequently Asked Questions are here to provide quick and clear answers. If you can’t find what you’re looking for, feel free to reach out—we’re always happy to help!

Guardian is an independent, full services mobile phone company, who's founder is a veteran of the International mobile communications industry. We're passionate about tech-enabled care (telecare) and the benefits it can bring to seniors. Guardian's mission is to leverage the power of digital wireless and the smartphone to deliver connected telehealth services direct to the consumer.

Telecare generally refers to digital wireless communications technology that enables Seniors who may be concerned about their personal health and safety, to stay safe and independent in their own homes and when out and about. Telecare typically includes home-based and mobile personal alarms, wearable devices, GPS locators, and environmental and safety sensors, that connect seniors to a 24/7 monitoring and Alarm Receiving Centre (ARC), providing peace of mind for all the family.

Currently, most people have analogue phones that plug directly into a socket on the wall. As we see demand for technology such as laptops, tablets, and smart devices increasing, the UK's communications infrastructure needs to be upgraded to accommodate increased capacity on the network.

This has resulted in national telecoms infrastructure providers upgrading their networks, gradually replacing analogue lines with digital ones, which will require phones to be connected to a router provided by the user's communications service provider (phone company). Openreach plans to complete works by 31 January 2027, increasing system capacity and capability, as well as providing a foundation for future technological advancement. Do Guardian products conform to the new digital standard All Guardian products conform to the new digital technology standard.

Guardian Response provides 24/7 remote monitoring and emergency alarm medical service designed especially for seniors and people of all ages who are concerned about their personal health and safety.

All our alarm devices come with a User Manual and are self-configuring with Audio Assisted Installation. Additionally, Guardian provides a telephone support helpline which includes out of hours cover.

Guardian's Audio Assisted Installation feature walks either a family member, carer or installation engineer through the process of establishing good network connectivity, testing the range between the pendant and base unit, and sending a full system test call through to the monitoring centre to introduce the user to the service.

We are confident that you will be delighted with your product purchase. However if you are dissatisfied with its performance, we offer a 30-day money-back guarantee, provided you return the product in ?like new? condition in its original box.